She Painted a Few Champagne Bottles. Then Came Meta’s Customer Support Hell

Fashion influencer Lauren Holifield opened up Instagram one day in February and was soon fighting the urge to throw up. “I was so nauseous,” she says. The account she uses to bring in a six-figure annual salary from marketing products to more than 100,000 followers had been banned—shutting off income she needed to support her family and help fund her daughter’s wedding. The app gave no indication why she had been booted.

Holifield texted her husband and pinged her IT assistant, then tearfully began to pray. “I literally thought my career was over,” she says. Only a tortuous week later did Holifield discover that on

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