Deere’s new agreement states that it will ensure that farmers and independent repair shops can subscribe to or buy tools, software, and documentation from the company or its authorized repair facilities “on fair and reasonable terms.” The tractor giant also says it will ensure that any farmer, independent technician, or independent repair facility will have electronic access to Deere’s Customer Service Advisor, a digital database of operator and technical manuals that’s available for a fee.
The memorandum also promises to give farmers the option to “reset equipment that has been immobilized”—something that can happen when a security feature is inadvertently triggered. Farmers could previously only reset their equipment by going
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