It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that...
For many, Microsoft Excel is the epitome of corporate drudgery. Its dreaded #VALUE! error has driven an incalculable number of users to despair. Yet among financial analysts, management consultants and even the...
Elon Musk’s choice of Warner Bros Studios for the long-anticipated launch of his robotaxi on October 10th is entirely appropriate. Hollywood’s film studios are as much a dream factory as Tesla, his...
ONE OF BRITAIN’S richest men, Sir Jim Ratcliffe was long considered a magnate who kept a low profile. Not any more. He and INEOS, a chemicals firm he founded in 1998, have...
MASAYOSHI SON is a man of contrasting superlatives. At the height of the dotcom bubble in early 2000 the Japanese technology mogul was briefly the world’s richest person, before losing $77bn in...
A smartphone is a testimony to the power of standardisation. Comprising components from hundreds of suppliers, it can find a signal almost anywhere in the world and connect to a wide array...
Not long ago, as consumers emerged from pandemic lockdowns, it seemed the moment for luxury e-commerce had arrived. Cashed-up shoppers, now accustomed to buying almost anything online, were hunting for new outfits...