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The horrors of the reply-all email thread

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What if carmaking went the way of consumer electronics?

CARS AREN’T what they used to be. This is not a petrolhead’s lament. It is a statement of technological fact. These days even automobiles powered by a growling V8 engine contain a...

BHP and Rio Tinto are heading in different directions

For years BHP and Rio Tinto, the world’s two most valuable miners, moved in lockstep. During the 2000s the twin Anglo-Australian giants rose on the back of China’s demand for commodities, particularly...

Poland’s stockmarket has a hot new entrant

IF A POLE runs out of milk on a Sunday morning, they will probably head to Zabka, a convenience store. It is rarely a long walk. Roughly 17m people, nearly half of...

Pity the superstar fashion designer

A giant BIRDCAGE held models wearing Chanel’s latest clothes at its show for Paris fashion week on October 1st. The exhibit in the Grand Palais had all the hallmarks of the 114-year-old...

Can artificial intelligence rescue customer service?

It’s not easy being a customer-service agent—particularly when those customers are so angry with a product that they want to yell at you down the phone. That’s the sort of rage that...

Why Microsoft Excel won’t die

For many, Microsoft Excel is the epitome of corporate drudgery. Its dreaded #VALUE! error has driven an incalculable number of users to despair. Yet among financial analysts, management consultants and even the...

The trouble with Elon Musk’s robotaxi dream

Elon Musk’s choice of Warner Bros Studios for the long-anticipated launch of his robotaxi on October 10th is entirely appropriate. Hollywood’s film studios are as much a dream factory as Tesla, his...

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