Uber drivers (and riders) need to maintain a high rating to keep using the app, but bad actors can pull that score down. Some may even give a driver or courier a poor rating for a perfectly fine ride or food delivery just so they can get a refund. Uber says it’s doing more to tackle that problem and to make the platform fairer and safer for riders and couriers.
The company says it has established new systems to pinpoint users who make complaints solely in an effort to
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