How social engineering takes advantage of your kindness

Last week, MGM Resorts disclosed a massive systems issue that reportedly rendered slot machines, room keys and other critical devices inoperable. What elaborate methods were required to crack a nearly $34 billion casino and hotel empire? According to the hackers themselves (and seemingly confirmed by a source speaking with Bloomberg), all it took was a ten minute phone call.

The alleged hackers behind the MGM issue, by all appearances, gained access through one of the most ubiquitous and low-tech vectors: a

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