A group of 41 state attorneys general are demanding that Meta step up its support services for users who have been victims of hacks and account takeovers. “We refuse to operate as the customer service representatives of your company,” the group writes in a letter addressed to Meta’s chief legal officer. “We request Meta take immediate action and substantially increase its investment in account takeover mitigation tactics, as well as responding to users whose accounts were taken over.”
The letter, which was first reported by Wired, pushes Meta to deal with an issue that
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