Ben Minicucci appeared in a YouTube video to apologize to customers for consistent cancellation of about 4% of the company’s daily flights.
SEATTLE — After canceling about 50 flights a day in recent months, Alaska Airlines CEO Ben Minicucci sent a video message to his employees and customers to apologize for recent interruptions in service.
Many of the flight cancellations were seen at Sea-Tac International Airport since at least early April.
Minicucci blamed the cancellations on the airline having 63 fewer pilots than what was planned for when the flight schedule was built, an error that wasn’t caught internally until April.
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