The new technology is allowing human dispatchers to focus on more pressing calls.
PORT ANGELES, Wash. — Of the 50 or so calls Ian Harrington will answer on his shift as a 911 dispatcher, about half of them are not emergencies.
“They’re still important, just not as important, like a barking dog or a parked vehicle,” Harrington said.
911 dispatchers at PenCom on the Olympic Peninsula take about 85,000 non-emergency calls every year. Those take up a lot of time. It’s time that would be better spent dealing with real emergencies.
And time is increasingly precious for PenCom dispatchers. They are severely
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