New York’s attorney general says SiriusXM’s annoying cancellation process is actually illegal

/ The suit claims that the company ‘deliberately wastes its subscribers’ time.’

By Ariel Shapiro, lead reporter of Hot Pod, a newsletter covering podcasting and the audio industry. She previously worked at Forbes, where she covered media and entertainment.

Image: SiriusXM

SiriusXM is getting sued by the state of New York for making it too difficult for subscribers to cancel their plans. The suit claims that customers who want to cancel are required to chat over the phone or online with an agent who bombards them with questions and offers. “Sirius deliberately wastes its subscribers’ time even though it has the ability to process cancellations with the click

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