James Jordan had worked as an Uber driver in Los Angeles for five and a half years by the spring of 2022. But in late March, after a flurry of customer complaints, Jordan found that his account had been permanently deactivated, leaving the single father of five, for whom Uber was his only source of income, functionally jobless with no notice.
“I had done more than 27,000 rides,” he says. “Then in one week or 10 days, I got more complaints than I had within those five and a half years.”
Jordan, who estimates that he earned between $8,000-$10,000 per month as an Uber driver, appealed to the company multiple times,
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