“Me and other people who have tried to reach out have gotten dead ends,” Benavidez says. “And when we’ve reached out to those who are supposedly still at Twitter, we just don’t get a response.”
Even when researchers can get through to Twitter, responses are slow—sometimes taking more than a day. Jesse Littlewood, vice president of campaigns at the nonprofit Common Cause, says he’s noticed that when his organization reports tweets that clearly violate Twitter’s policies, those posts are now less likely to get taken down.
The volume of content that users and watchdogs may want to report to Twitter is likely to increase. Many of the staff and contractors laid
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