Twitter’s Former Head of Trust and Safety Finally Breaks Her Silence

It’s 8 pm on a recent night this fall, I’m finally unwinding, and Del Harvey is texting me. Again.

This time she’s sending a screenshot of tense tweets exchanged between the supreme leader of a nation-state and the official Twitter account of a rival nation-state. I respond with a prompt: “Let’s say you’re still at Twitter. How would you handle?” Harvey walks me through her decisionmaking process, then turns the tables: “What would YOU do?” I ask her whether I can sleep on it. She tells me I do not get the luxury of sleeping on it. No matter which call I make, people will despise me for it. And

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