The Digital Divide Is Coming for You

When Debbie Gainsford checked in at an Ibis hotel in Aldgate, London, to see the Red Hot Chili Peppers on June 26, she was told by reception that if she had any issues, she could scan a QR code in her room to get in touch. She didn’t think she’d need to until she got back to her room at 10:30 pm wanting a shower—but realized there were no towels.

Without a phone in the room, Gainsford, 43, dutifully scanned the QR code. She read a note saying that housekeeping services only ran for certain hours, then clicked a link to WhatsApp to message hotel reception. She sent a message

→ Continue reading at WIRED

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