Another subcontractor in Liverpool, who declined to give his name because he was worried about losing his job, has also encountered problems. He claims that Randstad does not compensate its remote couriers—who are able to start work from home instead of from a Just Eat courier hub—if they suffer bike problems while they are supposed to be working. “If I have a puncture or something happens with my bike, [Randstad] doesn’t put me on pause, they switch off my app,” says the courier. “So even if it’s one hour or two hours, it’s not paid.”
In response to these allegations, Rachael Langton, operations director at Randstad UK, said the company’s
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