Colin Rule, who set up eBay’s system, says the company experimented with a community court in India about a decade ago. The pilot program didn’t catch on, but he says that a presentation on the system in Hong Kong caught the attention of Alibaba, and may have helped to inspire what’s likely the first large-scale online jury program.
In 2012, Alibaba’s shopping platform Taobao introduced a kind of a “people’s court”—officially the platform’s User Dispute Resolution Center—to handle customer complaints of poor products or copyright infringement as well as complaints that a user was unfairly penalized by the platform. A jury of
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