Chicago Claims DoorDash and Grubhub Misled Customers on Fees

The city capped commissions on restaurant deliveries amid the pandemic, but it says the apps added new fees and marketed deceptive promotions.

The pandemic has been a boon to food-delivery apps, as many restaurants closed their dining rooms while diners were wary of going out. Lawsuits filed by the city of Chicago claim that DoorDash and Grubhub exploited the pandemic to mislead restaurants and diners, charge unfairly high commissions, and bypass emergency provisions meant to bolster the struggling hospitality industry. The apps used “unfair and deceptive tactics,” mayor Lori Lightfoot said in a press

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