On December 13, 2022, a group of Bulgarian activists from the nonprofit United Bulgaria For One Cause (BOEC) tried to enter the offices of Telus, a global outsourcing company that handles content...

Screening social media content to remove abuse or other banned material is one of the toughest jobs in tech, but also one of the most undervalued. Content moderators for TikTok and Meta...

James Jordan had worked as an Uber driver in Los Angeles for five and a half years by the spring of 2022. But in late March, after a flurry of customer complaints,...

The case is a first from a content moderator outside the company’s home country. In May 2020, Meta (then Facebook) reached a settlement of $52 million with US-based moderators who developed PTSD from...

Meta has cut ties with a subcontractor that provided moderators for its African markets, just weeks before the tech giant is due to appear in a Kenyan court to face allegations of human...

The problem, says Santos, is that often platforms do not appreciate the potential impact of “anti-democratic” content. “They’ll take down content that incites violence,” she says. “But when people are calling for...

In January 2021, after former US president Donald Trump tweeted in support of an insurrection on the Capitol, his account was frozen and he was locked out. But across the world, leaders...

Just a month after Twitter’s new CEO, Elon Musk, oversaw massive staff layoffs, former Twitter employees have announced that they’re filing suit over the company’s severance policies. In a press conference with...