As an outbound packer at an Amazon warehouse in St. Peters, Missouri, Jennifer Crane has 37 seconds to assemble a cardboard box, retrieve a product from a shelf, plop it in said...
On the day that Salem, Oregon, smashed the record for the highest known temperature west of the Cascade Mountains two summers ago, FedEx driver Austin Trent was roasting inside of an un-air-conditioned...
We owe our understanding of human behavior thanks, in part, to Bob. He spends hours some days as a subject in academic psychology studies, filling out surveys on crowd-work platforms like Amazon’s...
It was just after New Year's when Jonathon Ervin began to feel that Amazon was turning the screws on him. Ervin owns one of 3,500 small businesses that exist solely to deliver...
One month after Amazon ordered its corporate employees to return to the office, some of them have walked back out. More than 1,000 workers joined a rally taking place outside the company’s...
In November, venerable tech outlet CNET began publishing articles generated by artificial intelligence, on topics such as personal finance, that proved to be riddled with errors. Today the human members of its editorial...
In 2020, 5,000 customer service agents mostly based in the Philippines became guinea pigs in an experiment testing a question that by 2023 would feel urgent: Can an AI assistant based on...
Rebecca was getting ready to start her work day at Apple this June when she heard that the US Supreme Court had overturned Roe v. Wade. The decision would trigger laws banning or restricting...
