Callers to Washington state’s driver’s license agency who select service in Spanish are instead hearing an AI voice speaking English with a strong Spanish accent.
SEATTLE — Press “two” for Spanish … accent?
For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have instead heard an AI voice speaking English in a strong Spanish accent. The agency has since apologized and says it’s trying to fix the problem.
Washington resident Maya Edwards learned of the AI-accented voice last summer after her Mexican husband tried using the Spanish-language option while seeking information about his driver’s license. He
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