I don’t want to admit it, but I did spend a lot of money online this holiday shopping season. And unsurprisingly, some of those purchases didn’t meet my expectations. A photobook I bought was damaged in transit, so I snapped a few pictures, emailed them to the merchant, and got a refund. Online shopping platforms have long depended on photos submitted by customers to confirm that refund requests are legitimate. But generative AI is now starting to break that system.
A Pinch Too Suspicious
On the Chinese social media app RedNote, WIRED found at least a dozen posts from ecommerce sellers and customer service representatives complaining about allegedly AI-generated refund claims
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